Return & Refund Policy

At Twentytwo The Label, we want you to feel confident when shopping with us. Please read our return and refund conditions carefully before placing an order.

1. Return Requests and the 48-Hour Notification Period

We ask all customers to inspect their order upon delivery and contact us within 48 hours of receiving their order to submit a standard return request.

To submit a request, email info@22thelabel.com and include:

Your order number.
The item or items you wish to return.
The reason for the return.
Clear photographs if an item is damaged, defective, or incorrect.

Please wait for our customer service team to review your request and provide return instructions before sending any item back.

Important: The 48-hour period is our requested notification period for our standard return process. It does not limit any mandatory statutory rights you may have, including applicable legal withdrawal periods or rights relating to defective, damaged, incorrect, or misdescribed items. Where applicable law provides a longer period or additional remedies, those rights will prevail.

2. Return Conditions

For change-of-mind returns, items should:

Be unworn, unused, and unwashed.
Be in their original condition.
Have all original tags and labels attached.
Be returned with their original packaging where reasonably possible.
Show no signs of stains, makeup, perfume, alterations, or wear beyond what is necessary to inspect the item.

We may inspect returned items upon receipt. Where permitted by law, a refund may be reduced to reflect any diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and fit of the item.

These conditions do not restrict statutory rights relating to defective, damaged, incorrect, or misdescribed goods.

3. Return Shipping Costs

For change-of-mind returns, the customer is responsible for the return shipping costs, including international return shipping, unless applicable law requires otherwise.

We recommend using a tracked shipping service and keeping proof of postage. To the extent permitted by law, customers are responsible for the returned parcel until it reaches the return destination.

If an item is defective, damaged, incorrect, or not as described, please contact us before returning it. We will review the issue and arrange an appropriate resolution in accordance with applicable law.

4. Return Instructions and Address

Please contact us at info@22thelabel.com before sending a return.

Our customer service team will review your request and provide the appropriate return instructions and address.

Do not send returns to an address that has not been confirmed by our team.

5. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method, subject to applicable law and payment-provider processing times.

Where a refund is legally due, we will process it within the applicable legal time limit.

Original delivery charges, customs duties, import taxes, and other third-party charges are not automatically refundable. Any refund of these amounts will be handled in accordance with applicable law.

6. Exchanges

Exchanges are subject to stock availability.

Please contact us before returning an item to check whether the requested size or alternative item is available. If an exchange is not possible, we will explain the available options.

7. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from its description, please contact info@22thelabel.com as soon as possible.

Include your order number, a description of the issue, and clear photographs where relevant.

Please wait for our instructions before returning the item. We will assess the issue and provide an appropriate remedy, which may include a replacement, repair, refund, or another remedy required by applicable law.

Customers will not be required to pay return costs where applicable law requires us to cover them.

8. International Orders and Customs

Customers placing international orders are responsible for applicable import duties and taxes, as explained in our Shipping Policy.

If a customer refuses to pay import charges or fails to collect a parcel, any resulting return, cancellation, or refund will be assessed in accordance with applicable law. Return-to-sender charges and other costs may only be deducted where legally permitted.

9. Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace consumer rights that cannot legally be waived.

Depending on the customer's location, additional rights may apply, including statutory withdrawal periods, refunds, and remedies for faulty or misdescribed goods. Where mandatory law conflicts with this policy, the applicable law will prevail.