Shipping Policy

At Twentytwo The Label, we carefully prepare every order and ship from Dubai, United Arab Emirates, to customers in the UAE and worldwide.

1. Order Processing

Orders are processed once payment has been successfully received.

Processing times may vary during product launches, promotional periods, public holidays, or periods of high demand. Delivery times depend on the selected service and may be affected by operational circumstances.

2. Shipping Within the United Arab Emirates

We offer several delivery options within the UAE. Availability depends on the delivery address, order time, and service availability.

All cut-off times are based on UAE local time.

4-Hour Delivery — Dubai Only

Our 4-hour delivery service is available exclusively in Dubai for eligible orders placed before 12:00 PM UAE time.

Eligible orders are intended to be delivered within approximately four hours, subject to the delivery address and courier availability.

This service is available in Dubai only. Any applicable delivery fee will be displayed at checkout.

Same-Day Delivery — Selected Emirates

Same-day delivery is available for eligible orders placed before 12:00 PM UAE time in:

Dubai
Ajman
Sharjah
Abu Dhabi

Eligible orders may be delivered anytime up to 10:00 PM UAE time on the same day.

Same-day delivery is subject to service availability and delivery coverage for the address provided. Any applicable fee will be displayed at checkout.

Orders placed after 12:00 PM UAE time do not qualify for this same-day service and may be processed for the next available delivery option.

Complimentary Next-Day Delivery — Across the UAE

We offer complimentary next-day delivery across the United Arab Emirates for eligible orders placed before 4:00 PM UAE time.

This service is available throughout the UAE, subject to delivery coverage and operational availability.

Orders placed after 4:00 PM UAE time may be delivered on the next available delivery day.

Delivery estimates may be affected by public holidays, courier operations, remote locations, or other circumstances outside our reasonable control.

3. International Shipping

We ship worldwide from Dubai, United Arab Emirates, to destinations available at checkout.

International shipping fees and estimated delivery times are displayed at checkout. Delivery times vary by destination and may be affected by customs clearance, courier operations, public holidays, and other circumstances outside our reasonable control.

If your country or delivery address is not available at checkout, please contact us before placing your order.

4. Customs Duties, Import Taxes and Fees

All international orders are dispatched from the United Arab Emirates.

For international orders, customers are responsible for any customs duties, import taxes, VAT, customs clearance charges, handling fees, or other charges imposed by the destination country, unless we expressly state otherwise.

These charges are not included in the product price or shipping fee unless explicitly stated at checkout. The amount depends on the destination country's rules and the relevant authorities.

We recommend checking your local import requirements before placing an order.

Orders delivered within the UAE: Customers will not be charged additional international import customs duties for domestic UAE deliveries. Applicable taxes and other charges will be handled in accordance with UAE law.

If an international customer refuses to pay applicable import charges and the parcel is returned, abandoned, or destroyed, any refund or deduction will be assessed in accordance with applicable law and our Return & Refund Policy.

5. Shipping Fees

Available delivery services and fees are displayed at checkout.

Complimentary next-day delivery applies only to eligible UAE orders under the conditions stated in this policy. It does not automatically apply to international orders or paid express delivery services.

6. Tracking and Delivery Information

Where tracking is available, tracking details will be provided after dispatch.

Customers are responsible for providing a complete and accurate delivery address, email address, and telephone number.

If tracking indicates that your parcel has been delivered but you have not received it, please contact us promptly so we can investigate with the courier.

If delivery fails because the address or contact details provided were incorrect or incomplete, additional delivery charges may apply where legally permitted.

7. Delays, Lost Parcels and Delivery Issues

Delivery times are estimates unless a specific delivery commitment has been expressly confirmed.

If your order is delayed, missing, damaged, or delivered incorrectly, please contact us at info@22thelabel.com with your order number and relevant details.

We will make reasonable efforts to investigate the issue and assist with an appropriate resolution. Nothing in this policy excludes any rights or remedies available under applicable law.